It is In BLOOMS policy to give replacement merchandise or store credit only.  Determination of any adjustments will be at the discretion of the store’s management.  Please call 613-831-8493 if you have any questions.


Please note that we may occasionally substitute equivalent flowers when specific colours, varieties or product are unavailable.  When this occurs we commit to always providing our clients with equivalent or superior value.


We are not responsible for orders delivered to an address that was incorrectly provided by the sender.  Please ensure that you have the correct street name and apartment number or the business name if applicable.

We are not responsible for any delivery delays due to weather conditions or incorrect address information.

Privacy Notice

In BLOOM will use personal information only for its own business and will not sell or release it to third parties. All information, including credit card information, is encrypted using Secure Socket Layer (SSL) encryption so that any data sent from our computer to our web site is completely secure.